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	Ratings: 5 = Excellent; 4  = Good; 3 = Average; 2  = Bad; 1  = Terrible; No comment
	Customer Care Friendliness	5  4  3  2  1  No comment
	Customer Care Efficiency	5  4  3  2  1  No comment
	Website Design	5  4  3  2  1  No comment
	Website Functions	5  4  3  2  1  No comment
	Website User Friendliness	5  4  3  2  1  No comment
	Product Quality	5  4  3  2  1  No comment
	Shopping Experience	5  4  3  2  1  No comment
	Your Overall Experience	5  4  3  2  1  No comment
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Ratings: 5 Excellent 4 Good 3 Average 2 Bad 1 Terrible

	R Laureen Stanton Knutsen Ratings: Website Design ; Website Functions ; Shopping Experience ;
	Joshua Taylor -- Feedback: Excellent service from Mike and Mira. The flowers I ordered weren't available, but they worked late hours to help get out a comparable order for a next day delivery, and they turned out great. Ratings: Customer Care Friendliness ; Customer Care Efficiency ; Website Design ; Website Functions ; Product Quality ; Shopping Experience ;
	Paal Iversen Ratings: Website Design ; Website Functions ; Product Quality ; Shopping Experience ; Suggestion: Improve payment options, to be able to pay without having a paypal account.

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